Refund Policy

Last updated: 23 July 2026

How passes work

Every pass is a single, one-time payment that unlocks a persona for 10 days from purchase. There's no auto-renewal and nothing to cancel — when the 10 days are up, the pass simply expires. If you buy a new pass for the same persona while time still remains on an earlier one, the new 10 days are added on top of what's left, so buying early never costs you time you already paid for.

Refund eligibility

Because a pass gives you immediate, full access to a persona for the entire 10-day period, we don't offer prorated refunds for unused days once you've started using it. Refund requests are considered when:

you were charged twice for the same pass (duplicate payment),
a technical failure on our end prevented you from accessing the service, or
you made an accidental purchase and reported it to us immediately, before any meaningful use of the pass.

Refunds are generally not available once meaningful use of the service has occurred — in practice, this means you've had a real conversation with the persona, not just opened the chat screen. If you're unsure whether your situation qualifies, email us anyway; we read every message ourselves.

EU/EEA/UK consumers: digital purchases like this one are normally covered by a 14-day statutory right of withdrawal, which is commonly waived when you ask for the service to start immediately (which happens automatically when you unlock a persona right after paying). If you believe your local consumer law entitles you to something different, tell us — we'll work it out with you directly rather than hide behind fine print.

Disputed payments

If you think a charge was made in error, please email us before opening a chargeback with your bank; it's faster for you and it's the only way we can actually fix it on our end.